Noen ganger bruker vi informasjonskapsler, såkalte cookies, (inkludert permanente informasjonskapsler som blir værende på enheten din) og annen sporingsteknologi («Informasjonskapsler»), som er små filer som lagres på datamaskinen din, og som brukes til å innhente informasjon mens du besøker Hudyas nettsted, for eksempel om hvilke spesifikke deler av nettstedet du benytter. Vi innhenter denne informasjonen for å forbedre innholdet og tjenestene vi tilbyr, og for å kunne skreddersy nettstedet og tjenestene våre etter dine behov og ønsker. Informasjonskapsler kan også bidra til at nettstedet fungerer bedre og raskere neste gang du besøker det. Ved å fortsette bruken av vår tjeneste aksepterer du dette.
Du kan innstille nettleseren din til å oppdage og fjerne Informasjonskapsler. Hvis du velger ikke å godta Informasjonskapsler, risikerer du imidlertid at du ikke får tilgang til alle funksjonene på nettstedet. Du finner mer informasjon i nettleserens hjelpefunksjon.
| What? | Why? | Who? | Where? |
|---|---|---|---|
| Full name | To greet you and easily identify you in our and partners' systems | Kayako (chat/support) Mailchimp/Mandrill (email) Facebook (email) Customer.io (marketing automation) | USA (all through US Privacy Shield protection) |
| Email address(es) | To allow you to log in, recognize you on your email address, as well as to communicate with you on email according to what you have said yes to | As above | As above |
| Mobile number | To send you pass code to log in to MyHudya, as well as to contact you about our services and according to what you have said yes to | Twilio (sms) Kayako (chat/support) Customer.io (marketing automation) | As above |
| Social security number | Only when we are allowed by laws/regulations to use your social security number to lookup your data (electricity, banking, insurance, mobile) to make sure that data is accurate | Erate for mobile Elhub for electricity Aconto AS for refinancing Frende Forsikring for insurance Monday.com (CRM) | National registries in each country |
| The things you have given your consent to | To keep track of things you are ok with and things you are not ok with. These control how we use your data, how we contact you, as well as how we share data | Only Hudya w/subsidiaries | Google Cloud, Frankfurt, Germany |
| Daily home and family information like mobile data consumption, house size etc | To estimate the cost of a Hudya service, give you an offer on one of our services, or to help you evaluate your costs | Only Hudya w/subsidiaries | Google Cloud, Frankfurt, Germany, and accessed only by relevant entities in each country |
| Pages you visit, your IP address, clicks on the pages, and whether you come from an ad or campaign we run | To get information about how many people look at what, what they find interesting, and what make them sign up to Hudya services | See more at Google Analytics and Facebook Cookie Policy | USA (US Privacy Shield) |
| Interactions with our web pages, applications, and bots | To know how you have interacted with us in the past | Hudya w/subsidiaries Hotjar.com (interaction tracking) | Google Cloud, Frankfurt, Germany, and accessed only by relevant entities in each country USA (Hotjar.com through US Privacy Shield) |
| History of dialogs with us | To allow us to know what you have contacted us about earlier, what we have sent to you, and to make sure we can quickly answer your questions with context | Hudya w/subsidiaries Kayako (email/chat) | Google Cloud, Frankfurt, Germany, and accessed only by relevant entities in each country USA (Kayako) |
| Internal communication between Hudya Group AS w/subsidiaries to handle issues with accounts/services | We have more technical people who sometimes need to help out in fixing issues and where some of your personal information needs to be shared | Designated 2nd line individuals in each Hudya Group AS subsidiary Named individuals in Hudya Group AS | Google Cloud, Frankfurt, Germany USA (Cisco Webex Teams, encrypted) Switzerland (Tresorit, encrypted) |
| Full name, phone number, result of a sales conversation | Our sales representatives use a tool to manage the inbound and outbound calls | Monday.com (CRM) | USA (all through US Privacy Shield protection) |