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Noen ganger bruker vi informasjonskapsler, såkalte cookies, (inkludert permanente informasjonskapsler som blir værende på enheten din) og annen sporingsteknologi («Informasjonskapsler»), som er små filer som lagres på datamaskinen din, og som brukes til å innhente informasjon mens du besøker Hudyas nettsted, for eksempel om hvilke spesifikke deler av nettstedet du benytter. Vi innhenter denne informasjonen for å forbedre innholdet og tjenestene vi tilbyr, og for å kunne skreddersy nettstedet og tjenestene våre etter dine behov og ønsker. Informasjonskapsler kan også bidra til at nettstedet fungerer bedre og raskere neste gang du besøker det. Ved å fortsette bruken av vår tjeneste aksepterer du dette.

Du kan innstille nettleseren din til å oppdage og fjerne Informasjonskapsler. Hvis du velger ikke å godta Informasjonskapsler, risikerer du imidlertid at du ikke får tilgang til alle funksjonene på nettstedet. Du finner mer informasjon i nettleserens hjelpefunksjon.

What?Why?Who?Where?
Full nameTo greet you and easily identify you in our and partners' systemsKayako (chat/support)
Mailchimp/Mandrill (email)
Facebook (email)
Customer.io (marketing automation)
USA (all through US Privacy Shield protection)
Email address(es)To allow you to log in, recognize you on your email address, as well as to communicate with you on email according to what you have said yes toAs aboveAs above
Mobile numberTo send you pass code to log in to MyHudya, as well as to contact you about our services and according to what you have said yes toTwilio (sms)
Kayako (chat/support)
Customer.io (marketing automation)
As above
Social security numberOnly when we are allowed by laws/regulations to use your social security number to lookup your data (electricity, banking, insurance, mobile) to make sure that data is accurateErate for mobile
Elhub for electricity
Aconto AS for refinancing
Frende Forsikring for insurance
Monday.com (CRM)
National registries in each country
The things you have given your consent toTo keep track of things you are ok with and things you are not ok with. These control how we use your data, how we contact you, as well as how we share dataOnly Hudya w/subsidiariesGoogle Cloud, Frankfurt, Germany
Daily home and family information like mobile data consumption, house size etcTo estimate the cost of a Hudya service, give you an offer on one of our services, or to help you evaluate your costsOnly Hudya w/subsidiariesGoogle Cloud, Frankfurt, Germany, and accessed only by relevant entities in each country
Pages you visit, your IP address, clicks on the pages, and whether you come from an ad or campaign we runTo get information about how many people look at what, what they find interesting, and what make them sign up to Hudya servicesSee more at Google Analytics and Facebook Cookie PolicyUSA (US Privacy Shield)
Interactions with our web pages, applications, and botsTo know how you have interacted with us in the past Hudya w/subsidiaries
Hotjar.com (interaction tracking)
Google Cloud, Frankfurt, Germany, and accessed only by relevant entities in each country
USA (Hotjar.com through US Privacy Shield)
History of dialogs with usTo allow us to know what you have contacted us about earlier, what we have sent to you, and to make sure we can quickly answer your questions with contextHudya w/subsidiaries
Kayako (email/chat)
Google Cloud, Frankfurt, Germany, and accessed only by relevant entities in each country
USA (Kayako)
Internal communication between Hudya Group AS w/subsidiaries to handle issues with accounts/servicesWe have more technical people who sometimes need to help out in fixing issues and where some of your personal information needs to be sharedDesignated 2nd line individuals in each Hudya Group AS subsidiary
Named individuals in Hudya Group AS
Google Cloud, Frankfurt, Germany
USA (Cisco Webex Teams, encrypted)
Switzerland (Tresorit, encrypted)
Full name, phone number, result of a sales conversationOur sales representatives use a tool to manage the inbound and outbound callsMonday.com (CRM)USA (all through US Privacy Shield protection)